PRIVACY POLICY

Snatchery Collective

Last updated: September 22, 2026

1. Introduction

Welcome to Snatchery Collective.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal information when you visit our website, browse our products, make a purchase, create an account, submit a contact form, or otherwise interact with our online store.

Our website is operated using Wix. By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

A. Personal and contact information

• Your name, email address, telephone number, billing address, and shipping address.

• Information you provide when submitting a contact form or communicating with us.

• Information you voluntarily provide when asking questions about our products, orders, shipping, or returns.

B. Order information

• Products purchased and order history.

• Order confirmations, transaction details, and purchase status.

• Shipping and delivery information.

• Return, exchange, and refund requests and related communications.

C. Payment-related information

When you make a purchase, payment-related information may be collected and processed by the payment provider you select. This may include transaction details and information necessary to process or verify a payment.

We do not intentionally collect or store complete payment card details ourselves when those details are processed directly by a payment provider.

D. Technical and browsing information

When you visit our website, certain information may be collected automatically through Wix Analytics and other website technologies. Depending on the features enabled, this may include:

• IP address and technical identifiers.

• Browser type, operating system, and device information.

• Pages viewed and interactions with website content.

• Referring websites and general browsing activity.

• Visit dates, session information, and website performance information.

• Cookie identifiers and similar tracking information.

E. Information from third parties

We may receive information from service providers involved in payment processing, shipping, website operation, analytics, or security, where permitted by applicable law.

We do not currently offer product reviews on our website.

3. How We Collect Information

We may collect information:

• Directly from you when you place an order or make a purchase.

• When you submit a contact form or communicate with us.

• When you provide shipping, billing, or payment-related information.

• Automatically through Wix Analytics, cookies, and similar website technologies, depending on our settings.

• Through service providers that help us operate our website, process payments, or fulfill orders.

4. How We Use Personal Information

We may use personal information for the following purposes:

Order fulfillment and customer service

• Process and fulfill purchases.

• Arrange shipping based on the customer's location.

• Send order confirmations and necessary purchase-related updates.

• Respond to contact forms and customer inquiries.

• Handle shipping issues, returns, and refund requests.

• Maintain appropriate transaction and business records.

Website operation and improvement

• Operate and maintain our online store.

• Understand how visitors use our website through Wix Analytics.

• Monitor website performance and identify technical issues.

• Improve our website, product presentation, and shopping experience.

• Help maintain website security and prevent unauthorized activity.

Security and legal compliance

• Detect and help prevent fraud and suspicious transactions.

• Protect our customers, website, and business.

• Enforce our policies and agreements.

• Comply with applicable legal obligations and respond to lawful requests.

We do not currently send promotional marketing emails or promotional text messages. If we introduce promotional communications in the future, we will handle personal information in accordance with applicable law and provide any required notices or consent options.

5. Payments and Third-Party Services

Our online store is operated using Wix. Wix and other service providers may process or store information as necessary to provide website hosting, ecommerce functionality, payment processing, analytics, shipping support, security, and related services.

Depending on the services used, information may be shared with:

• Wix, our website and ecommerce platform.

• Payment processors that facilitate transactions.

• Shipping and delivery providers that help deliver purchases.

• Wix Analytics and other analytics services that we enable.

• Professional advisers or legal authorities when reasonably necessary to comply with the law, protect rights, or address security concerns.

These providers may process information according to their own privacy policies and applicable agreements.

6. Shipping, Returns, and Refund-Related Information

We use shipping and delivery information to fulfill orders, determine applicable shipping arrangements based on location, and assist with delivery-related issues.

If you contact us regarding a return, refund, or undelivered shipment, we may use your order details, contact information, tracking information, and related communications to review and respond to your request.

Our general refund timeframe is within 14 days after the customer receives their shipment. If a shipment appears to have never been delivered, we will review the circumstances and may consider a refund outside the normal timeframe.

This section describes how we use information for these purposes. The complete terms governing refunds, returns, shipping costs, eligibility, and exceptions should be provided in our separate Shipping and Returns Policy.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and maintain security.

We use Wix Analytics to help us understand website traffic and visitor interactions. Analytics information may include technical information, pages visited, and general usage activity, depending on the settings and features enabled.

Wix and third-party applications integrated into our website may also use cookies or similar technologies.

You may be able to manage certain cookie preferences through our website's cookie banner or your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

8. Marketing Communications

We do not currently send promotional emails or promotional text messages.

We may use your contact information to communicate with you about purchases, shipping, returns, refunds, customer service inquiries, website matters, or other necessary service-related issues.

If we introduce promotional communications in the future, we will provide any required disclosures and consent options. You will be able to manage your marketing preferences in accordance with applicable law.

9. How We Store and Protect Information

Information may be stored and processed through Wix's systems and the systems of service providers that help us operate our business.

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We limit access to personal information as reasonably necessary for operating our business, fulfilling orders, providing customer service, and meeting legal obligations.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including:

• Processing and fulfilling orders.

• Providing customer support.

• Reviewing shipping, return, and refund requests.

• Maintaining appropriate financial and business records.

• Preventing fraud and addressing disputes.

• Complying with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or otherwise dispose of it, subject to applicable legal and recordkeeping requirements.

11. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Request a copy of certain personal information.

• Opt out of certain types of data processing, where applicable.

• Withdraw consent where processing is based on consent.

• Appeal a privacy-request decision, where required by law.

• Exercise other privacy rights provided by applicable law.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before processing a request.

To exercise a privacy right, contact us using the information in the Contact Us section below. We will respond within the timeframe required by applicable law.

12. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

Certain privacy laws may define “sale,” “sharing,” or targeted advertising more broadly than an ordinary financial sale. Depending on the analytics and advertising tools enabled on our website, certain disclosures of information may fall within those definitions.

We use Wix Analytics to understand website activity. We do not currently send promotional marketing emails or text messages.

If our data practices trigger a legal right to opt out of certain processing, we will provide the applicable notice and opt-out method required by law.

13. International Data Processing

Depending on the services and providers used to operate our website, personal information may be processed or stored in countries other than the country in which you reside.

Those countries may have privacy laws that differ from the laws where you live.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable law.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or other services.

We do not control the privacy practices, content, or security of websites and services that we do not operate. We encourage you to review their privacy policies before providing personal information.

15. Children's Privacy

Our website is intended for a general audience and is not knowingly directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required authorization.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

16. Automated Processing and Security

Our website or service providers may use automated tools to support website operation, security, fraud prevention, and transaction processing.

Where applicable law grants you rights concerning decisions made solely through automated processing, you may contact us to ask about those rights.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable laws.

When we make changes, we will update the “Last updated” date at the beginning of this policy.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage you to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:

Business name: Snatchery Collective

Email: Snatcherycollective@gmail.com

Please include enough information for us to understand and respond to your inquiry. We may request additional information to verify your identity when necessary.

We will review and respond to privacy-related inquiries in accordance with applicable law.