Refund Policy

Last Updated: September 26, 2026

At Snatchery Collective, we want you to love your order. We understand that things can occasionally go wrong, and we are committed to working with our customers to find a fair solution whenever possible.

Refund Requests

Refund requests must be submitted within 14 days of the date your order is marked as delivered.

When requesting a refund, please provide:

• Your order number

• The reason for your refund request

• Photos showing any damage, defects, or issues with the item, when applicable

Providing photos helps us understand the issue and determine the best way to resolve it.

Damaged or Defective Items

If your item arrives damaged, defective, or in a condition that is significantly different from what was described on our website, please contact us within 14 days of delivery and provide photos of the issue.

We will review the situation and work with you to determine an appropriate resolution, which may include a refund, replacement, or another solution depending on the circumstances.

Incorrect or Missing Deliveries

If your order was delivered incorrectly, sent to the wrong address due to an error on our end, or an item is missing from your shipment, please contact us as soon as possible.

We will investigate the issue and, when the error is confirmed to be on our end, we will work to make it right through a replacement, refund, or another appropriate solution.

If tracking shows that an order was delivered to the correct address but you are unable to locate the package, please contact the shipping carrier first. We are still happy to work with you to determine the best next step.

Customer Satisfaction

We genuinely want our customers to have a positive experience with Snatchery Collective. While not every situation may qualify for a refund, we encourage you to reach out if you have a concern.

We will review refund requests case by case and will do our best to be reasonable and flexible when circumstances allow. Our goal is to treat our customers fairly while also protecting our small business.

Refund Approval

If your refund is approved, the refund will be issued to the original payment method used for the purchase. Please allow your financial institution additional processing time for the refund to appear in your account.

Refunds are not considered complete until the refund has been processed by Snatchery Collective and submitted to the original payment provider.

Important

Refund requests submitted more than 14 days after delivery may not be eligible for a refund. However, if you experience an unusual circumstance, we encourage you to contact us so we can review the situation.

Questions or Refund Requests:
Snatcherycollective@gmail.com

Thank you for supporting Snatchery Collective. We appreciate every order and want to make sure you feel confident shopping with us.